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INTERNATIONAL SHIPPING POLICY
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Tracking information is provided via email once the order has shipped.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 1-3 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
Free shipping for orders over US$49
Free express shipping for orders over US$89
Standard Delivery:8-15 business days.
Express Delivery:4-6 business days.
Receiving Time=Processing Time+Shipping Time
* Express Shipping is not available for P.O. BOXES & APO/FPO ADDRESSES.
* Shipping time is estimated and commences from the date of shipping, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
* Due to epidemic, the transportation process will take longer than usual. If you haven't received your package within 30 business days, please contact us.
Tracking number and the express company will be sent in e-mail immediately after we ship the order out. You can also track it in your account on Pink Queen.
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