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PinkQueen strives to provide a pleasurable shopping experience and superior customer service to all of our customers. If for any reason you are not satisfied with the item you received, we are here to help you!
Returns
We accept returns or exchanges postmarked within 60 days of the original purchase date.
Please contact us at service@pinkqueen.com and describe the issues in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
Note:
*If our company is shipping the wrong item/ size, we will allow a return to our warehouse for a refund or an exchange. Once we receive the item, we will refund in full the original product price and its shipping or resend a replacement at our expense.
*If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. For free shipping orders, we will deduct the original shipping fee( Standard Shipping:$7.99, Express Shipping:$17.99)
*Some products may have a little color difference caused by light and different displays. Please be subject to final products. In case of return due to this situation, the customer will be responsible for the return shipping fee.
Conditions
Items must be returned unworn, unwashed, undamaged with all original tags attached.
Items must be accompanied by our Return Form (Please contact our customer service team to get it).
Refunds
Returns will be processed within 10 business days upon receipt of your package. The refund will be issued to your original payment account.
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